Privacy Policy
Learn how Suronex collects, uses, and protects your personal information across our global services.
Table of Contents
This Privacy Policy ("Policy") explains how SURONEX CLOUDSAFE PRIVATE LIMITED and its subsidiaries/affiliates ("Suronex," "we," "us," or "our") collect, use, store, and protect your personal information when you use our cloud security platform, visit our websites, or interact with our services globally.
We are committed to protecting your privacy and ensuring transparency about our data practices. This Policy applies to all users worldwide who access our services through www.suronex.ai and our cloud security platform.
Version
V. 1.0
Effective Date
1st July 2025
Last Updated
1st July 2025
Information We Collect
Personal Information You Provide
We collect information you directly provide when you:
- Create an account or register for our services
- Use our cloud security platform
- Contact us for support or inquiries
- Subscribe to our communications
- Attend our events or webinars
This information may include:
- Name and contact details (email address, phone number, company name)
- Account credentials (username, login ID)
- Professional information (job title, department, company size)
- Communication preferences
- Any information you provide in support requests or feedback
Platform Usage Information
When you use our cloud security platform, we automatically collect:
- Login/logout timestamps and session duration
- Features and pages accessed within the platform
- Cloud accounts connected (AWS, Azure, Google Cloud, etc.)
- Number and types of cloud resources discovered
- Security configurations and scan results
- Platform navigation and usage patterns
- IP addresses and device information
Technical Information
We automatically collect technical information including:
- Browser type and version
- Operating system and device information
- IP address and location data (city/country level)
- Cookies and similar tracking technologies
- Log files and system activity
Information We Do NOT Collect
We do not intentionally collect:
- Government-issued ID numbers or passport information
- Payment card details (processed by third-party payment processors)
- Sensitive personal data (health, genetic, biometric information)
- Social media account passwords
- Personal files or documents unless specifically uploaded to our platform
How We Use Your Information
Service Provision
- Providing and maintaining our cloud security platform
- Processing your account registration and authentication
- Enabling platform features and functionality
- Providing customer support and technical assistance
Security and Compliance
- Monitoring and analyzing security threats
- Ensuring platform security and preventing unauthorized access
- Detecting and preventing fraudulent activities
- Complying with legal and regulatory requirements
Communication
- Sending service-related notifications and updates
- Providing security alerts and platform status updates
- Responding to your inquiries and support requests
- Sending marketing communications (with your consent)
Improvement and Analytics
- Analyzing platform usage to improve our services
- Developing new features and capabilities
- Conducting research and analytics
- Personalizing your platform experience
Legal Basis for Processing
We process your personal information based on:
Contract Performance
To provide our services and fulfill our contractual obligations
Legitimate Interests
To improve our services, ensure security, and conduct business operations
Legal Compliance
To comply with applicable laws and regulations
Consent
Where you have provided specific consent for certain processing activities
Information Sharing and Disclosure
We Do Not Sell Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
International Transfers
As a global organization, your information may be transferred to and processed in countries where our subsidiaries, affiliates, or service providers operate. We ensure appropriate safeguards are in place for international transfers.
Authorized Sharing
We may share your information in the following circumstances:
Service Providers
With trusted third-party vendors who assist in providing our services (cloud hosting, analytics, customer support)
Business Partners
With authorized partners who help deliver our services, under strict confidentiality agreements
Legal Requirements
When required by law, legal process, or government authorities
Business Transfers
In connection with mergers, acquisitions, or asset transfers (with appropriate safeguards)
Safety and Security
To protect our rights, property, safety, or that of our users or others
Data Security
Security Measures
We implement comprehensive security measures to protect your personal information:
While we maintain industry-standard security practices, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
Your Privacy Rights
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
Correction and Updates
- Correct inaccurate or incomplete information
- Update your account and profile information
Deletion and Erasure
- Request deletion of your personal information
- Close your account and remove associated data
Objection and Restriction
- Object to certain processing activities
- Request restriction of processing in specific circumstances
Consent Withdrawal
- Withdraw consent for marketing communications
- Opt-out of non-essential data processing
How to Exercise Your Rights
To exercise your privacy rights, contact us at:
- Email: privacy@suronex.ai
- Through your account settings (where available)
- Via our support portal
We will respond to your requests within the timeframes required by applicable law.
Data Retention
We retain your personal information for as long as necessary to:
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.
Third-Party Services
Our platform may integrate with third-party services (cloud providers, analytics tools). These services have their own privacy policies, and we encourage you to review them. We are not responsible for third-party privacy practices.
Children's Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@suronex.ai.
Regional Privacy Considerations
European Union (GDPR)
For EU residents, we comply with the General Data Protection Regulation, including providing specific rights and protections outlined in this Policy.
California (CCPA)
For California residents, we comply with the California Consumer Privacy Act, including specific disclosure and opt-out rights.
Other Jurisdictions
We comply with applicable privacy laws in all jurisdictions where we operate or have users.
Contact Information
Data Protection Officer
For privacy-related inquiries, contact our Data Protection Officer:
privacy@suronex.aiGeneral Privacy Inquiries
SURONEX CLOUDSAFE PRIVATE LIMITED
SF, Second Floor, Wadhwa Plaza, Sector-6 Dwarka
New Delhi 110075, India
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will:
Your continued use of our services after policy updates constitutes acceptance of the revised terms.
Governing Law
This Privacy Policy is governed by the laws of India. Any disputes related to this Policy will be resolved in the courts of India, subject to applicable international privacy law requirements.